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Whether you need guidance choosing the perfect patio heater or have a question about your order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use the tracking number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please review our Return Policy page for complete details on how to initiate a return.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Simply start a return for the original item and place a new order for the model you prefer. Our team can walk you through the steps if needed.
How do I choose the right patio heater for my space?
Consider the size of your outdoor area and whether the space is open or covered. Our product descriptions include coverage details and fuel type information to help you find the right fit for your patio or deck.
What fuel types are available for your fire pits?
We carry fire pits designed for propane and natural gas, depending on the model. Each product listing specifies the fuel type and any connection requirements so you can plan accordingly for your backyard setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
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Owned and operated by 8Hz Marketing Solutions LLC, we offer free shipping on most orders within the Continental U.S.
